Midwest HVAC News
Navien Takes a Stand on
With the continued and growing industry discussions of the pros and
cons of HVAC equipment available online and through retail sales,
Navien has taken a strong position in support of wholesale
distribution only to professionals and against consumer-purchased
VP of Sales and Marketing, Eric Moffroid says, ďNavien is committed
to preserving the authenticity and integrity of the Trade by
ensuring all Navien products are available only to and installed
only by professionals, ensuring better served installations and,
thus, satisfied consumers.
Sales of Navien products over the Internet do not afford the
authenticity and protection that Navien expects. Navien has issued
and will continue to issue stop notices to violating vendors and
e-commerce channels and is prepared to pursue its remedies at law.ď
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of Navien products through e-commerce channels will not be
entitled to the benefit of technical support services or the
warranties associated with purchasing Navien products through
authorized channels. A consumer warning to this effect is
prominently placed on Navienís website at us.navien.com.
Additionally, Navien has taken the unique step of placing a
consumer-warning label on every carton indicating that Navienís
warranty is void if purchased from the Internet.
Since 2006, Navien, Inc. has become one of the fastest growing
companies in the home comfort sector in North America and is now
the leader in condensing technology, providing condensing
tankless water heaters, combi-boilers, and boilers. Navien's
products possess state-of-the-art technology, high efficiency
and reliable quality.
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